FAQ

FAQS

How much is shipping?

One of Chizipoms great deals is the shipping! Order $30 and up and the shipping price is free for U.S & Canada. $12.00 flat rate worldwide international shipping. For more information please read our Shipping FAQ

Do you do wholesale orders?

Yes we do. Visit our wholesale page for more info about our wholesale baby hats.

 I’ve changed my mind about an item I ordered and would like to exchange it for another color/size/style?

We are happy to exchange any items within 30 days of receipt. Simply email or call us to let us know which item you would like to change. We ask that your item be in the same condition as when you received it. Return shipping is your expense. The original cost of the shipping is not refundable. Please refer to our 30 Day Return Policy for further details.

I received my order but an item is missing or has a defect?

We double check our orders before shipment, but sometimes we make a mistake. If we made an error, please contact us immediately to report the problem. We will send you the missing item immediately. If an item has a defect please let us know if you want us to ship a new item or issue a refund.

What if I want to send my order as a gift?

Chizipoms hats are great gift ideas. Your order from Chizipoms are delicately wrapped with pink ribbon for the girls or blue ribbon for the boys. Just include the recipient’s address along with any special message. We will attach a small gift card to the gift your name and message. The receipt is not included in gifts.

I just ordered wrong Item, how do I cancel my order?

Please send an inquiry to “cancel order” in contact us form immediately. Please notice that if the order has been processed and shipped, there is no way I can stop it from shipping. You should Return the item for refund or exchange. Shipping fees will NOT be refunded. Please check our return policy.

How long does shipping take?

Please read our shipping policypage for detailed information

What is the best way to contact Chizipoms?

For Contact information click here